Returns & Refunds Policy

Refund Policy for Torvelis

At Torvelis, we are dedicated to providing products that help [insert problem Torvelis is solving]. We believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return. If, for any reason, you're not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please reach out to us at hello@torvelis.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing it. After this window, we may not be able to accommodate your request, as the order will likely have already entered the processing stage. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in the effectiveness of our products and encourage you to use them for at least 14 days to experience their full benefits. If you are still dissatisfied and wish to return the items, you may do so within 60 days of purchase, after the 14-day trial period. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our "Contact Us" page or email us directly at hello@torvelis.com. To help expedite your return, please provide your order number or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to avoid damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging (e.g., dented boxes) without damage to the product itself is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at hello@torvelis.com with a clear photo of the damage. We will assess if you're eligible for a replacement at no cost. We do not provide refunds, replacements, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we are not responsible for shipping or delivery delays caused by factors beyond our control, including couriers, customs, or other issues during shipment. If you experience delivery problems, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is your responsibility to ensure the correct shipping address is entered at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is your responsibility to review the most recent version of the policy before purchasing and using our products. By purchasing and continuing to use Torvelis products, you agree to this Return & Refund Policy.